Rockies owner issues statement after his angry response to fan

July 11, 3:44 PM

Colorado Rockies owner Dick Monfort issued a statement Friday after an angry fan received a personal response from Monfort to his feedback.

In his message, Monfort told the fan, "Maybe Denver doesn't deserve a franchise," but later told CBS4 that he only "sort of" remembered sending the reply.

His statement, via ABC7:

I want to express my sincere apology to Rockies fans that received a recent email response that was not consistent with our organization’s values. I have always tried to be open, friendly and understanding.  Obviously, at times I have failed.  The fact that so many of you take the time to write to us demonstrates your tremendous passion for the Rockies.

Our fans throughout our city and state are the greatest in all of sports.  We’re not interested, nor have we ever been interested in the relocation of our franchise. A report last night stated that in an email I sent to one of our fans, I felt Denver wasn't deserving of a franchise.  I want everyone to know that leaving Colorado has never been, and will never be an option. Our fans are our biggest asset and we do not take their support lightly.  We’re blessed to be a part of this great community and we want to bring a championship to all of our fans that they so richly deserve.

I want our fans to know that our entire organization is committed to great baseball and a great experience. I’m sorry I created this confusion.

Sincerely,

Dick Monfort

Owner/Chairman &CEO

Feature photo courtesy of USA Today Sports/Chris Humphreys

July 11, 9:22 AM

Rockies owner to season-ticket holder: 'Maybe Denver doesn't deserve a franchise'

July 11, 9:22 AM

Colorado Rockies owner Dick Monfort replied to a season-ticket holder's feedback with a fairly striking message.

According to emails obtained by CBS4, a 57-year-old man sent an email to the Rockies fan feedback address on July 5th.

The Monforts have no business owning a baseball team and their missteps in hiring 'the good old boys' for front office and management positions is solid evidence of their ineptitude. They have ruined pro baseball in this region while generating millions of dollars in profit.

The fan said he didn't expect a reply, but by the next evening, Monfort wrote back from his iPad.

By the way you talk, maybe Denver doesn't deserve a franchise, maybe time for it to find a new home. Thanks.

Monfort said that he "sort of" remembers "rapid firing" the email, but it wasn't what he intended to write.

"What I meant to say was maybe we, the owners, don’t deserve a franchise," Monfort said to CBS4 by phone, noting he wasn't threatening to move the team from the Denver area.

It's the second time in the month that Monfort was engaged in controversial emails with a fan.

Feature photo courtesy of USA Today Sports/Chris Humphreys

July 9, 5:50 PM

Rockies owner to disappointed fan: 'Don't come'

July 9, 5:50 PM

Michael Ferguson was disappointed following the Colorado Rockies' 9-0 loss on July 4, a game he had taken his family of five to see live at Coors Field.

Based on his disappointment, Ferguson filled out a comment card, leaving negative feedback for the team.

"When they get shut out, it's always frustrating,” Ferguson told CBS News Channel 5. “It seems like the same team year after year.

"I pretty much just filled out the survey and kinda wrote a little bit about how it's frustrating to spend the money and go see [Rockies] teams that are constantly struggling all the time."

His comments didn't go over so well with the Rockies, however, who responded just a few days later.

The content of the response? "If product and experience that bad don't come!" This, signed by the team's owner, Dick Monfort.

That's a pretty terrible piece of customer service, and a bad look on the public relations side. Ferguson clearly isn't a happy customer, not that he was one to begin with.

"It's like, wow. Almost feels like they don't care about the fans," he said.

It definitely feels like that.

Feature photo courtesy of USA Today Sports/Chris Humphreys